Complaints

How to complain to us

InvestmentsBooked is a trading name of Meeting Booked Limited (company number 17077760, registered in England and Wales, registered office 8 College Street, Gloucester GL1 2NE). Send us a message through our contact form with the topic "Complaint", email hello@investmentsbooked.com, WhatsApp 07783 530523, or write to Meeting Booked Limited (InvestmentsBooked), 8 College Street, Gloucester GL1 2NE. Please tell us your name, how to contact you, what went wrong and what you would like us to do. If it's about an appointment, the date and the adviser firm's name help us find it quickly.

Make a complaint →

What happens next

• We acknowledge your complaint within 3 working days.
• We aim to send a full response within 4 weeks. If we need longer, we'll tell you why, and we will always reply in full within 8 weeks.
• A person, not an automated system, looks at every complaint.

Complaints about financial advice

InvestmentsBooked books appointments; it does not give financial advice. If your complaint is about advice you received, or how an adviser firm handled your pension, please complain to that firm first. Every FCA-authorised firm must have a complaints process. We tell you the firm's name and FCA reference number as soon as it takes your booking, before the call.

If you're not happy with the firm's final response, or it hasn't replied within 8 weeks, you can usually take the complaint to the Financial Ombudsman Service, which is free to use. The Ombudsman covers regulated advice firms; it doesn't cover InvestmentsBooked's own booking service.

Complaints about your data

If your complaint is about how we used your personal data, see our privacy notice. You can also contact the Information Commissioner's Office.

If you're an adviser

Disputes about whether an appointment counts as a show follow the credit process in our terms for advisers. For anything else, use the steps above or WhatsApp us on 07783 530523.